The quick overview:
- Report your claim by calling 800.342.5342 any day, any time.
- Talk with the adjuster by phone to describe the incident.
- Take your vehicle to a body shop for an estimate, or have us create one.
- Receive your settlement check (in most cases, less the deductible).
- Get the damage fixed.
- Pay for and pick up your vehicle.
Have your vehicle re-inspected afterwards, if requested to do so.
If you have a car loan (lien), the settlement check must be jointly issued to you and your lien holder.
How do I report my accident?
Call us at 800.342.5342, any day or time or log into the MyAccount Policy Management Center to start your claim online. Please do not call from the scene of the accident — you may be distracted by police, tow trucks, or other involved parties. You won't need detailed information at this time, that'll come later.
Who will I deal with?
The licensed adjuster to whom you reported the accident to will generally investigate and process your claim. If your claim must be assigned to another adjuster, that person will contact you as quickly as possible.
What information is needed?
The driver must provide a spoken statement of the accident details; the statement may be recorded to support any liability findings. You will be asked about passengers, injuries, damage to your vehicle, citations, and information you may have about other parties in the accident
